Refund policy

Last updated: November 15, 2026

TopShelFinds sells BRICK BLASTERS and GAMEDAY DRY. Each brand page also has its own Refund Policy with the details for that product.

All sales are final

We do not accept returns or exchanges for a change of mind, for ordering by mistake, or because a product does not meet your expectations. Our photos, videos and ads are for illustration and may include staged scenes, edited footage and computer-generated or AI-assisted visuals, so your product may not look or perform exactly as shown.

If your order never arrives

Every order ships with tracking. If your order does not arrive, you get a full refund. Once your estimated delivery window has passed, email topshelfinds.co@gmail.com with your order number and we will refund you to your original payment method.

Damaged, faulty or wrong items

Email us within 7 days of delivery, with your order number and clear photos or a short video, if your order arrives damaged, does not work after you follow the instructions, or is the wrong item. We will send a replacement or give a refund, at our choice. Please contact us before sending anything back.

• BRICK BLASTERS: try fresh batteries and the setup steps first. Batteries are not included. Projection quality depends on room lighting and the wall, and the set does not create holograms. Damage from drops, water, leaking batteries or opening the parts is not covered.
• GAMEDAY DRY: broken or bent ribs, a bent shaft, a curtain that arrives torn or detached, or an umbrella that will not open the first time are covered. Wind damage after delivery, tears from sharp objects, mildew from storing it wet, heat damage, and creases or a mild plastic smell when new are not.

Optional add-ons

Shipping Protection covers your order if it is lost, stolen or damaged in transit, and we send a replacement at no cost. The 30 Day Warranty covers manufacturing faults within 30 days of delivery, and we send a replacement at no cost. Neither covers misuse, accidental damage after delivery or a change of mind. Add-ons are non-refundable once your order has shipped.

Cancellations

We can only cancel or change an order that has not shipped yet. We are not responsible for orders sent to an incorrect address that you entered.

Refund timing

Approved refunds go back to your original payment method. Your bank can take 5 to 10 business days to show the refund.

Please contact us first

If something is wrong, email us before you open a dispute with your bank. We reply within 1 to 2 business days.

Your rights

Nothing in this policy limits any rights you have under consumer protection laws that cannot be waived.